Frequently Asked Questions
Everything you need to know about your personalized style experience.
How long does it take to process my personalized order?
Since each piece is custom-made to your specifications, please allow 3-5 business days for production before your order is shipped.
What is your return policy for customized items?
Due to the unique nature of personalized goods, we cannot accept returns unless the item is defective or we made an error in the customization process.
Do you offer international shipping?
Yes, INITIALLED ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What materials do you use for your jewelry and accessories?
We use premium materials including 14k gold plating, sterling silver, and high-quality ethically sourced leather to ensure your pieces last a lifetime.
Can I change my customization after placing an order?
We allow a 12-hour window after order placement for any changes. Once production has begun, we are unable to modify the design or initials.
How can I track my shipment?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey.